Contact us

Welcome

Thanks for your interest in EmeraldHollow! If you have any questions, or if you'd just like to chat, feel free to Convo me.

My bath products make wonderful gifts for friends and family; also a very unique idea for wedding favors, showers, or birthday parties. I will gladly do custom orders and bulk, just Convo me to discuss!

Shipping details

I currently accept direct checkout and Paypal; please be sure to make your payment within 24 hours to avoid your transaction being cancelled :)

SHIPPING:
Most orders will ship out within 1-3 business days if not sooner; if you absolutely need something right away, please let me know and I will try to accommodate. I usually go into town every other day. If there's going to be a delay with shipping, I will let you know ASAP.
Please double-check your address while checking out to make sure it is up to date. You will receive tracking with each order- check Your Purchases page to see your package's route.

BE GREEN!
I like to be green, so most of my packaging material is recycled! Tissue paper, boxes, and filler are reused often, and it's my hope you'll reuse it as well when it comes to you :)
I package all my products in boxes and heavy tape, with filler so no shifting during transit, to ensure nothing is damaged on it's way to you. Smaller orders will be sent in a padded poly mailer.
Of course, if there's an outrageous difference in the shipping, it will be refunded.

GIFT WRAPPING
is not a problem! I usually use an assortment of different colored tissue paper, kraft paper, natural twine and raffia. If you'd like your items to be gift wrapped, just let me know and I will do my best at no additional charge.
I will also be happy to include a handwritten note for your recipient :)

INTERNATIONAL:
For international orders, please be aware of your own country's policies and restrictions. I claim full retail amount on the custom forms. Customs, duties, and taxes are your responsibility as a buyer.

Refunds, returns & exchanges

If you're dissatisfied with anything you've purchased, please let me know immediately. We can work together and figure out how to fix it :)

Custom/bulk orders are not refundable.

Handmade soap and bath luxuries

Handmade Soaps, Body Butter, Bath Salts, Bath Bombs, Lip Balms.
Hello and Welcome to EmeraldHollow! My products are made from natural ingredients that are good for your skin and I avoid using common commercial ingredients that are too harsh. I'm open to discuss custom orders as well! These are bath luxuries you can feel good about :)

++With the warm weather upon us, the natural cocoa and shea body butters will be discontinued until the fall. It's nearly impossible to ship without melting. If you'd like to place an order anyway, please contact me :)